About Us

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Collaborative Working.

Although we are a separate organisation from the pharmacy next door, we’ve been proud to collaborate with them in supporting the training and development of their pharmacy technicians.

As part of their training, some of the technicians employed by the pharmacy have been spending time with our team to gain broader experience and insight into patient care from a general practice perspective.

Most recently, one of the technicians led a fantastic health promotion stand in our reception area, engaging with patients on important topics and sharing useful resources. It was a pleasure to see their confidence and knowledge in action!

We’re proud to be part of their learning journey and look forward to continuing this supportive relationship. Watching these technicians grow in their skills and contribute to the wider healthcare team has been a rewarding experience for all involved.

DNA

A DNA ‘Did not attend’ means that the patient does not turn up for the appointment and does not contact the surgery with enough time in advance to cancel/change appointment. 

Whilst we understand that the reason for the non-attendance is sometimes unavoidable, it is difficult for the Practice to make a judgement and the end result is always the same; a lost appointment that someone else could have used.

November 2025 a total of 58 hours were wasted. 

May 2025 a total of 69.5 hours were wasted. 

January 2025 a total of 84.25 hours were wasted. 

 

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Medical Records

Challenging Information in Your Medical Record

We aim to keep accurate and up-to-date medical records to support your care.

 

What if I disagree with something in my record?

If you believe that information in your medical record is incorrect or you wish to challenge it, you have the right to let us know.

 

How to submit a challenge

  • Requests must be made in writing (for example, by online request, letter or email).
  • Please clearly explain which part of the record you are challenging and why.

 

What happens next?

  • Medical records are a professional record made at the time of your care and cannot usually be changed or deleted.
  • If appropriate, we can add a note to your record to show that you have challenged specific information.
  • The original entry will remain unchanged.

 

After we receive your request

  • Your written challenge will be reviewed by the practice.
  • We will confirm once your challenge has been noted in your medical record.

 

Need more information?

If you have questions about this process, please contact the practice for advice.

 

Page last reviewed: 04 February 2026
Page created: 04 August 2023