Patient Feedback

We aim to deliver a consistently high standard of service and patient care, and we can improve this with your input.        

We value all patient feedback

If you have any suggestions, comments, ideas or even a compliment these are all greatly welcomed.

There are a number of ways to provide feedback.

• Fill in a comment card (available in reception) Completed cards then need to simply be placed in the box provided.
• Submit your feedback online by visiting our website at www.merridalemedicalcentre.co.uk and clicking on ’feedback form’ on the home page
• Complete the online questionnaire sent to yourself after appointments.
• Ask to speak to a member of the management team.

All feedback is available for all staff, and is discussed at our monthly practice meetings.

Complaints.

We are committed to providing the highest standard of service. However, we understand there may be times when you feel we haven't met your expectations.

If you wish to make a complaint, please refer to the attached leaflet for guidance. Complaint Leaflet 2026.pdf

You can submit a complaint directly to us by addressing it to Abigail, the Complaints Handler. Complaints can be made in writing, either by letter or by email to merridale.medicalcentre@nhs.net. Alternatively, you may make a complaint by telephone on 0116 216 6996, where one of the team leaders will take a statement and forward it to the complaints team.

We believe in addressing complaints promptly and fairly. While some matters may take longer to resolve, we will keep you informed throughout the process. Our aim is to listen to your concerns, offer a clear explanation, and discuss any steps that may need action.