Appointments can be made in several ways:

  • By telephoning the practice – our telephone lines open at 08:00

  • By calling into reception - Our front doors are promptly opened at 08:00

  • By booking online. You will need to input your user ID and password which must be obtained by the patient concerned personally, by calling into our main reception with their valid photographic identification and proof of address. A user ID and password will then be issued once the patient's identity has been verified. Those details can then be used to log on to book certain appointments by clicking on this link appointments online .

 

  • If you are registered as a patient of this practice, you can also get an appointment with a clinician at one of our healthcare hubs, including during evenings, weekends, and bank holidays.

 

 

 Our experienced clinical team consists of, GP’s, Advanced Nurse Practitioners, Emergency Care Practitioners, Physician Associates, Physiotherapists, Mental Health Practitioners, Social Prescribers, Health and Wellbeing coach, Pharmacists, Practice Nurses, Health Care Assistants and Phlebotomist.

Upon booking an appointment you will be asked for a brief description of your symptoms to ensure you are booked with the most relevant clinician.

We offer a range of appointments with members of our clinical team. Due to fluctuating demand at different times of the year we do periodically review and revise the types of clinics and appointment options which we offer. Information about any changes will be available from reception.

Upon arrival

Please promptly check in so we know that you have arrived. Please let the receptionist know that you have arrived. Once you have checked in, please take a seat in the waiting area until you are called in to your appointment via the call board (or the tannoid system)

Cancellation of appointments 

On average 80 appointments are currently wasted each week because patients do not turn up for their appointment. Please let us know as soon as possible if you are unable to attend so the appointment can be offered to another patient instead. Appointments can be cancelled at any time day or night by simply telephoning us on 01162166996 then choosing the relevant option .If you are ringing when we are closed, simply to cancel an appointment then please dial 01162166996 then select option 2 to leave a message which will need to include your name, date of birth and appointment details

Our busiest call times are between 8-11am and 3-5pm, please bear with us at this time. All incoming and outgoing calls are recorded. This helps us to monitor calls for training and quality purposes. When ringing the main practice line of 0116 2166996, if the lines are busy calls will be held in a queue until the next available line. 

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